About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working. About the Role: Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices. Responsibilities: + Identifies, investigates, and resolves users problems with computer software and hardware. + Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns. + Consults with users to determine steps and procedures taken to identify and resolve the problem. + Applies knowledge of computer software and procedures to solve problems. + Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. + Collaborates with other staff to research and resolve problems. + Collaborates with escalation teams to explain errors and/or recommend enhancements to products Requirements: + Excellent verbal and written communication skills. + Excellent interpersonal and customer service skills. + Professional and pleasant telephone manner. + Ability to explain technical issues to technical and nontechnical employees and customers. + Proven analytical and problem-solving skills. + Proficient with or the ability to quickly learn an array of computer software. + 2+ years experience in customer technical support Working for you: + We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: + Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits + Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan + Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs + Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity + Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits + Health Savings, Health Care, Dependent Care and Commuter Spending Accounts + In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD The salary range provided in this posting is the base salary range for CA and Washington, DC: $46,000-50,000 USD The salary range provided in this posting is the base salary range for Maryland and Washington: $46,000-50,000 USD The salary range provided in this posting is the base salary range for Colorado $46,000-50,000 USD We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.