Technical Support Administrator – On-Site in Salem, OR

PDS Tech Commercial, a Military Friendly® Employer is seeking a dedicated Technical Support Administrator to join our client’s team in Salem, Oregon. This is an on-site opportunity supporting a fast-paced call center environment where your technical expertise and customer service skills will make a real impact.

Position Summary
As a Technical Support Administrator, you will provide operational and technical assistance to end users of Onity hospitality and commercial products. You’ll troubleshoot hardware and software issues, support database queries, and ensure customer satisfaction through effective communication and problem-solving.

Key Responsibilities

Provide technical support via phone and email for Onity electronic products and systems

Troubleshoot and resolve customer issues, generate product replacement orders

Read and follow wiring diagrams, including AC to DC conversion and grounding

Work with SQL scripts, queries, and stored procedures (basic reading/editing)

Maintain accurate records of customer interactions and resolutions

Meet productivity and call-handling goals in a high-volume call center

Collaborate with internal teams to escalate and resolve complex issues

Required Qualifications

Minimum 1 year of experience in Technical Support, Call Center, or Help Desk

Basic IP networking knowledge

Proficiency with Windows 7–10 systems

Strong communication and listening skills

Detail-oriented with excellent documentation habits

Must be able to work weekends, early mornings, and evenings as needed

Must be willing to work on-site in Salem, Oregon

Preferred Qualifications

Experience with SQL databases (reading/editing scripts)

Familiarity with wiring diagrams and electronic systems

Ability to quickly learn and adapt to new technologies

Why Join Us?
At PDS Tech Commercial, we connect skilled professionals with meaningful opportunities. When you join our team, you’ll benefit from:

Pay Rate: $18/hour

Schedule: 40 hours/week with potential for overtime

Hours of Operation: 5 AM – 7 PM, 7 days a week

Work Environment: On-site, office-based call center

Opportunities to support additional projects and skillsets

A collaborative, fast-paced environment where your contributions matter

Take the Next Step
If you're a tech-savvy problem solver with a passion for helping others, apply today to become a Technical Support Administrator with PDS Tech Commercial. Your next career move starts here.
 

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance