Job Seekers, Please send resumes to resumes@hireitpeople.com Complete Description:  *local candidates strongly preferred*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions.
Client is currently seeking to hire an IT Support Tech II to provide End User Support 
DUTIES AND RESPONSIBILITIES:• Acts as a liaison between client and Northrop Grumman to ensure the delivery of high performance IT support services.• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues • Provides management with recommendations for systems and process improvements.  • Troubleshoots software and hardware problems and enhances the level of direct services to field staff.  • Installs, maintains, and assist in testing and upgrading of new and existing hardware and software.• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems. • Create job aids for internal Client staff to enhance the use of infrastructure such as SharePoint, Outlook, and Office products.

SkillRequired / DesiredAmountof ExperienceStrong Customer Service skills with a Customer First attitudeRequired5YearsExtensive skills and experience in Microsoft Desktop products including Windows 7/10, SharePoint 2010, Outlook/Exchange, and MS Office 2010/2016Required5YearsAbility to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devicesRequired5YearsExtensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networkingRequired5YearsAbility to communicate effectively orally and in writing with individuals and groupsRequired5YearsExperience in working with help request tracking and reporting toolsRequired3Years