What’s in it For You:

The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our bestWork with a global team to continue the success of digital and equipment  deploymentThe ability to fix and create new features that add business value to improve efficiency

What You Will Do: 

Lead a team which provides first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.Work with a cross-functional groups of stakeholders, including sales, marketing, engineering, IT, R&D and product development, to drive maximum customer value and experience.Be a key input for voice of customer, providing feedback to Manager so features and capabilities can be prioritized in the product deploymentPartners with appropriate teams to ensure implementation of equipment is rolled out to support digital and equipment offerings.Use analytical skills to determine problems and recommend/make

corrections

Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.Provide guidance to Agents who provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.Track phone calls and emailed support tickets using ticket tracking systemProvide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.Support team vision, goals, and metrics

Position Details:

Location: Naperville, ILWork Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Minimum Qualifications: 

Bachelor’s degree5 years of technical experience5-10 years of management experienceVerbal communication skillsDemonstrated customer service skills with a proven ability to interface    positively and professionally with a customerNo immigration sponsorship available for this position

Preferred Qualifications: 

Bachelor’s degree in engineering discipline or related technical fieldTroubleshooting experience in electrical or mechanical systemsBasic understanding of PLC knowledgeTroubleshooting experience in electrical or mechanical systemsAbility to analyze dataExperience working with Microsoft Office Suite and SAPBasic understanding of PLC knowledge

and collaborator with experience working across multiple functions

Able to manage multiple projects in a fast-paced environment

#li-uscf 

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance. 

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Annual or Hourly Compensation Range

The pay range for this position is $75,800-$113,800. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. 

Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.