**What’s The Role** The Technical Services Officer is responsible for maintaining meaningful relations between CWB and all customer segments. This will contribute to facilitating achieving CWB’s implementation and service restoration targets. The individual is also required to assist with meeting B2B Service Delivery’s ready for service (RFS) commitments and improving customers’ satisfaction. **What You'll Do** + Assist in the development of technical low-level documentation to achieve effective service implementation. + Assist sales engineers with gathering and compiling customers’ technical requirements. + Contribute to the preparation of request for proposal (RFP) documents for large implementation projects. + Liaise with implementation teams to ensure installations are completed in a timely manner. + Serve as an escalation point to customers for service issues and disruptions. + Liaise with support teams to resolve service issues and disruptions. + Act as the single point of contact (SPOC) for planned after-hours implementations and escalated service disruptions. + Communicate to customers and internal stakeholders, planned maintenance activities. + Liaise with account managers to ensure customer satisfaction is maintained. + Develop and facilitate the implementation of customer service improvement plans where non-performing solutions are identified. + Facilitate end-user training to B2B customers for the various B2B products. + Engage with customers and provide monthly or quarterly service performance updates and/or reports. + Perform any other duties related to the job function. **Knowledge & Experience** + Diploma or certificate in electronics, electrical engineering, or a related field, or an equivalent combination of education and experience. + A minimum of five years’ experience in the telecommunications or ICT industry. + Professional networking (switching & routing) or information technology certification(s) would be an asset. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region. **Why join us** Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Knowledge & Experience** + Diploma or certificate in electronics, electrical engineering, or a related field, or an equivalent combination of education and experience. + A minimum of five years’ experience in the telecommunications or ICT industry. + Professional networking (switching & routing) or information technology certification(s) would be an asset. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region. **Why join us** Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **What You'll Do** + Assist in the development of technical low-level documentation to achieve effective service implementation. + Assist sales engineers with gathering and compiling customers’ technical requirements. + Contribute to the preparation of request for proposal (RFP) documents for large implementation projects. + Liaise with implementation teams to ensure installations are completed in a timely manner. + Serve as an escalation point to customers for service issues and disruptions. + Liaise with support teams to resolve service issues and disruptions. + Act as the single point of contact (SPOC) for planned after-hours implementations and escalated service disruptions. + Communicate to customers and internal stakeholders, planned maintenance activities. + Liaise with account managers to ensure customer satisfaction is maintained. + Develop and facilitate the implementation of customer service improvement plans where non-performing solutions are identified. + Facilitate end-user training to B2B customers for the various B2B products. + Engage with customers and provide monthly or quarterly service performance updates and/or reports. + Perform any other duties related to the job function.