**104134BR** **Job Title:** Technical Services Manager - Any ADM milling location in US or Canada **Department/Function:** Sales, Customer Service & Origination **Job Description:** **Technical Service Manager - Any ADM milling location in US or Canada** Job Type : Full – Time Location : Various Locations **Position Summary** ADM Milling and Baking Solution is actively seeking an experienced Technical Service Manager with strong baking expertise to join their North American Technical Service Team in the Milling & Baking Solution Business unit. This role provides high-quality technical support in wheat quality, flour functionality, milling performance, and commercial bakery applications to the flour mills and bakery customers. As a primary technical liaison between the mills to customers, this role bridges technical service, process troubleshooting, technical training, and customer relationship management ensuring that flour and grain-based products consistently meet customer requirements for quality and performance. This position reports directly to the Senior Director of Technical Service for North America. **Key Responsibilities** Technical Support & Relationship Management + Serve as the main technical resource for internal mills and external customers + Provide on-site and remote troubleshooting related to wheat quality, flour performance & functionality, and baking application in a timely manner. + Evaluate wheat quality and advise on grist management and blending strategies + Support new crop transition, customer transition, plant trials, new product launches and assist in setting up wheat grist, product specifications, etc. + Provide technical support on flour selection and matching for different end-use applications to customers + Support the mills on improvements in flour consistency, and product specifications + Develop and deliver technical training programs to internal and external stakeholders + Build strong & collaborative relationships with Sales, R &D, Commercial, Operation and Quality teams in Milling and Baking Solution in North America + Build strong & collaborative relationships with customers and identify opportunities to enhance the customer experience and product quality **Flour Functionality & Baking Applications** + Lead customer-driven or industry-driven projects in collaboration with central labs and R&D + Assess flour performance using rheological, analytical, and baking tests + Provide technical guidance across key flour application categories (bread, tortillas, pastries, crackers, cakes, etc.). + Troubleshoot dough handling, texture, shelf-life, volume, and other quality issues tied to flour variability or process deviations. **Collaboration & Continuous Improvement** + Partner with R&D, Quality, Sales, Commercial and Operations teams to deliver integrated customer solutions + Communicate customer insights and feedback to internal teams to support product development, Innovation, and continuous improvement initiatives. + Prepare technical reports, training materials, service documentation, project management, and customer-facing presentations **Qualifications:** + Expert Knowledge of flour and other ingredient functionalities, including dough rheology, absorption, mixing behavior, extensibility, fermentation tolerance, and baking performance across product categories (pan bread, artisan bread, bun & rolls, tortillas, crackers, cakes, etc.). + Good understanding of wheat quality attributes, including protein levels, gluten strength, moisture, ash content, falling number, and starch damage, etc. + Basic knowledge of flour milling operations, quality control processes and flour specifications + Hands-on commercial bakery technical experience, with the ability to interpret and diagnose the process and product issues and provide practical adjustment related to flour performance, dough handling and finished baked goods + Bachelor’s degree in science related field with a preference of Baking Science, Grain Science, Milling Science or Food Science + 5+ years of technical services or product development experience in baking and milling industry + Excellent communication skills and confidence in customer facing environment with the ability to translate complex technical concepts for customers + Strong analytical skills and the ability to make decisions and recommendations + Ability to communicate in French is an asset + Must be willing and available to travel frequently (up to 50%) to milling facilities, bakeries, and customer sites across North America Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:104134BR **Req/Job ID:** 104134BR **City:** Overland Park **State:** KS - Kansas **Ref ID:** \#LI-JW1 **:** **About ADM** At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. **:** \#LI-Onsite **\t:** **\#IncludingYou** Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law **:** **Benefits and Perks** Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: + **Physical wellness** – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). + **Financial wellness** – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection. + **Mental and social wellness** – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: + Paid time off including paid holidays. + Adoption assistance and paid maternity and parental leave. + Tuition assistance. + Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. **:** Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: **:** $102,800.00 - $172,800.00 **Salaried Incentive Plan:** The total compensation package for this position will also include annual bonus and a long-term incentive plan