Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs. We have an exciting opportunity for a Technical Service Specialist to join the team to manage London. As a **Technical Service Specialist** , you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory. You will provide **first‑line service backup** to Abbott Ambassadors, resolving service interventions requiring **less than four hours of labour** , helping maintain service continuity and customer confidence. Your responsibilities will also include planning and delivering **scheduled preventive maintenance** , supporting **instrument installations** , and contributing to the overall efficiency, performance and growth of the district. Success in this role will be measured by your ability to consistently meet **service key performance indicators** , achieve high **customer satisfaction (NPS)** , and support **profitable and sustainable business growth** within your territory. **Knowledge, Skills and Abilities** To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills. + Bachelor’s degree or equivalent qualification or experience required; an **Engineering degree** (medical, electrical, mechanical or medical technology) is preferred + Proven experience in a similar technical service role, supported by management and customer references, **or entry via a Graduate Development Programme** + Strong ability to engage effectively with customers, particularly **laboratory staff and key stakeholders** + Recognised **technical expert** for assigned product lines + Strong communication skills with the ability to explain technical concepts clearly and confidently + Demonstrated capability to **identify issues, drive root‑cause analysis and deliver effective resolutions** + Confident user of **analytical tools and software** to support troubleshooting, reporting and decision‑making **WHAT WE OFFER** At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com