**ABOUT ABBOTT** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **WORKING AT ABBOTT** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Career development with an international company where you can grow the career you dream of. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **ROLES & RESPONSIBILITIES** **Core job responsibilities:** + Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time). + Schedule and perform planned maintenance activities. + Assist with instrument installations. + Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district. **MINIMUM BACKGROUND/ EXPERIENCE REQUIRED** **Work Experience** : + 2-3 years experience as a Technical Service Specialist and or a proven track record in a similar position or Graduate entry program, supported by management and customer references **Core Skill Requirement:** + Successful engagement with customers, specifically key stakeholders and lab staff + Technical expert for product line responsibility + Strong communication skills + Ability to identify and drive resolution of issues + Strong experience in use of analytical tools and software **MINIMUM EDUCATION REQUIRED** + Bachelors degree or equivalent qualification or experience required + Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com