Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at** **Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Careerdevelopmentwith an international company where you can grow the career you dream of. + Competitive salaries, bonus potential and excellent package of benefits. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** For our **Abbott** **Core** **Diagnostics Division in Abbott Laboratories in Serbia** we are looking for a talented, well-motivated person to join our field support team as a **Technical Service** **Specialist.** The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors. **What You'll do** **:** + Perform new customers and laboratorysite inspectionsfor new contract /tenderpreparations anddesignfor new installations. + Provide level two service (complex service interventions requiring more than four hours of labor). + Installationof instruments, AbbottLink, andautomation. + Perform IQOQ (InstallationQualification Operation Qualification) procedures during and afterinstallation. + Assist with customerbusiness reviews. + Schedule, perform and documenthardwareandsoftware updates(TSBs) requiring more than 2 hours of labor time. + Deliver basic customer operator introductorytrainingspost install or posthardwareorsoftware upgrade. **Required qualifications and background:** + Bachelor’s degree or equivalent experience required. Bachelors /Engineeringdegree in medical / electrical / mechanical or medical technology is preferred. + Excellentcommunicationskills. + Very good command ofEnglishand Serbian is a must. + More than 2 years of experience asTechnical ServiceSpecialist and or a proven track record in a similar position, supported bymanagementand customer references. + Successful engagement with customers, specifically key stakeholders and lab staff. + Excellent product andindustry knowledge. + Excellent experience and process skills of the business functions service delivery. + Ability to identify and drive resolution of issues. + Technical expert for product line responsibility. + Excellent experience in use ofanalyticaltools and software. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com