Technical Service Representative

High impact, autonomous roleTechnical and Soft skills capability Work for a global industry leader and be based in SydneyAttractive Salary

Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that Solenis Diversey supplies products and services.

About us

At Diversey-A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

As an employee:

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

About the role:

This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you’ll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC)

Travel is a significant part of this role, so flexibility and reliability are essential.

Key responsibilities:

Conduct monthly customer service visits and respond to service calls, breakdowns, and repairsPerform installations, preventative maintenance, and equipment refurbishmentsDeliver customer training and ensure sign-off on installations and onboardingMaintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkitsMonitor product usage and stock levels, reporting discrepancies to the State ManagerBuild strong relationships with Store Managers, Area Coaches, and Regional teamsAddress customer needs and complaints within defined timeframesSupport new store rollouts and ensure minimal disruption during installationsAttend in-house training sessions and adhere to company policies and safety standards

About you

Attention to detail and accuracyEffective planning, prioritization, and executionIndependent thinker with sound reasoning and problem-solving skillsSelf-motivated and able to work without supervisionPersonable and collaborative team playerSkilled in client communication and relationship-buildingProficient in documentation and training deliveryCapable of conducting product application training

If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we’d love to hear from you. Join a team that values professionalism, integrity, and continuous improvement.