Jakarta, Indonesia, Indonesia
8 days ago
Technical Service Manager

About us

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals.

Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16,100 professionals across 130 countries. Recognized as a 2024 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth.

For more information about Solenis, please visit www.solenis.com.

About the role

Provide technical service support and innovation leadership in mining technologies. The role will focus on process optimization, and technical trials to deliver value to customers while supporting the commercialization of new solutions.

Key Responsibilities

1. Service Support

Assist with optimization and troubleshooting of Solenis mining and water technologies at customer operations.

Provide on-site technical support and recommendations to ensure efficient plant performance.

2. Innovation & Technology Development

Collaborate with the sales team to identify and evaluate customer needs and new opportunities.

Work closely with R&D throughout the technology development process, including lab testing, plant trials, and data analysis.

Support the assessment of the full value of new technologies during commercialization.

3. Process Optimization & Water Management

Lead technical support activities for the Nickel, Cobalt, Iron, Gold, Coal,  application including unit operations such as mining, crushing, grinding, separation, concentration, and refining.

Optimize mineral flotation, process scale control, foam control, thickening/clarification, water treatment, and total water management.

Improve chemical application and operational controls by leveraging chemical modelling, data analysis, and plant operating parameters.

Assist with deployment and optimization of Solenis mining and water technology solutions.

4. Plant Technical Trials

Develop detailed trial plans by assessing historical operational data and customer KPIs.

Define criteria for success aligned with the Discovery Agreement.

Establish real-time data acquisition and key performance indicators.

Provide trial support by working closely with Metallurgy and Operations staff to optimize performance during tests.

Deliver post-trial support through data analysis, reporting, and recommendations.

Key Skills & Competencies

Strong technical knowledge of mineral processing and water treatment.

Hands-on experience with chemical applications, modelling, and data analysis.

Ability to collaborate with cross-functional teams (Sales/marketing, R&D, Operations).

Strong problem-solving and troubleshooting skills.

Customer-oriented mindset with ability to translate technical findings into business value.

At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply.

We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you’re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you.

Solenis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

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