Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.

Business: CTO Infrastructure

Principal responsibilities

Own a defined scope of Workspace platform hardware lifecycle and management responsibilities. Lead initiatives to look for/define spec of Workspace platform hardware products or manage existing products (includes end to end lifecycle and transition, issue identification and resolution).Develop a deep understanding of all aspects of Workspace platform hardware products. Become the Go-to person to impart product knowledge within the team. Solve product lifecycle related queries.Work closely with other Workspace platform teams, 3rd party vendors and suppliers to oversee the entitle lifecycle of Workspace platform hardware products, including product delivery, certification, testing, deployment and maintenance.Work closely with other Workspace platform teams, 3rd party vendors and suppliers to make sure a smooth and zero gap transition between older and newer generation of hardware products.Work closely with other Workspace platform teams, 3rd party vendors and suppliers to maximize the “value for money” for HSBC and look for any potential cost reduction opportunities.Evaluate new hardware products from vendors to choose the most suitable ones for HSBCLead quantitative and qualitative analysis to aid decision making about product spec and strategy.Work with other stakeholders to capture product utilization, and lead initiatives like client benchmarking, content recommendation studies based on usage and client needs etc. Create / help conceptualize easy to consume Dashboards.Maintain an agile mind-set by adopting the practices and processes, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this.Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities.Engage with vendors, suppliers, and relevant stakeholders to meet the HSBC global standards for design and deployment.