Work Flexibility: Onsite

Position summary:

The Technical Service Coordinator supports the daily operations of the Technical Service team in Korea by managing service requests, coordinating spare part management and loaner management, handling documentation, and facilitating communication with customers and internal stakeholders. This role plays a critical part in ensuring seamless service delivery, operational efficiency, and a positive customer experience.

Essential duties & responsibilities:

A. Service Operations Support

Register and manage service requests (calls) in CRM/ERP systemsCoordinate equipment repair and maintenance requestsVerify warranty and service contract status and update systems accordingly

B. Parts & Logistics Administration

Handle spare parts ordering, receiving, and inventory managementProcess RMA (Return Material Authorization) and communicate with regional/global teamsMonitor monthly parts expenses and prepare cost summariesCollaborate with LogOps and vendors to track logistics and shipment progress

C. Documentation & Compliance

Maintain service-related documentation in accordance with ISO and internal quality standardsArchive maintenance and inspection records for regulatory and audit readinessPrepare periodic service KPI reports (e.g., TAT, FSR completion, call volume)Support internal and external audit preparation

D. Customer & Internal Communication

Handle customer inquiries related to service status, Spare part readiness, and loaners.Communicate effectively with Sales, Customer Service, Finance, and other cross-functional teamsManage customer complaints, track progress, and support escalation when necessary

Qualifications & experience:

Associate degree or higher, or equivalent relevant experienceMinimum 1 year of experience in administration, coordination, or operations is preferredStrong proficiency in MS Office (Excel, Outlook)Basic English communication skills (email, documentation)Detail-oriented with strong documentation and data management skillsFamiliarity with SAP, Oracle, Salesforce (Field Service modules)Strong multitasking capabilities in a fast-paced environmentExcellent communication and customer service mindset

Travel Percentage: 0%