**Primary Objective of Position** **• Responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCI’s) and/or the client site.** **• Achieve alignment between customer needs, Abbott division requirements and external 3rd party customer service teams.** **• Continuously improve the customer experience and cost efficiency by identifying process obstacles, formulating proposals for improvement and (co-) implementing improvement processes and mitigation plans** **• Bridging between sales and customer service activities; ensure customer service is continuously updated about feedback from the field enabling a loop of continuous improvement always resulting in an optimization of patient experience.** **• The data management specialist is responsible for the assigned region.** **• Responsible, together with account managers, for sales results and obtain targets, in the sector assigned.** **• Responsible to ensure the digital ecosystem is embedded in each Healthcare Institute (hospital, private practice,…)** **• Serve as a key liaison between Abbott Diabetes Care and multiple partners in electronic medical data exchange, including EMR systems and digital health solution providers.** **Major Accountabilities** **• Interface function between HCI, 3rd party customer support organization and marketing & sales functions.** **• Responsible for the installation of software packages on client site, making sure the new software matches the IT of the client** **• Analyze local (technical) challenges and translate them into actionable insights for global evaluation. Collaborating across technical and sales teams to adapt global solutions to local needs and vice versa.** **• Daily intervention on client’s site, both pro-actively as for maintenance and client support.** **• Assist the client in the local software configuration and formulate structural solutions as applicable** **• Define the users and the necessary access rights, ensure full insight in software possibilities in the different locations.** **• Train the users on the use of the software, cloud solutions and Abbott branded products as applicable.** **• Act as the single point of contact for the users (Nurses, Doctors, IT, …) for all questions related to ADC software packages** **• Ensure optimal use of the digital ecosystem to increase patient’s acquisition and retention.** **• Optimization and continuous enhancement of customer experience by:** **o Analyze & translate available customer service data in collaboration with internal customer service team into tangible actions to the field and other functions.** **o Define and implement actions required for optimal use of ADC branded products by healthcare institutes and users.** **Education** **• Bachelor/ Master’s degree in a technical, commercial, IT or engineering field or equivalent by experience.** **Background** **Knowledge** **• Fluent in Dutch and English, both verbal & written** **• Proficient in MS Office Suits** **• Database management** **• Can combine both scientific/ technical and commercial competencies** **• Networking protocols & cloud solutions** **Skills** **• Strong communication, listening and problem-solving skills** **• Pro-active (not only problem solving)** **• Ability to interact with people at all levels of an organization** **• Independent and reliable** **• Ability to make public presentation** **• Ability to demonstrate leadership skills** **• Willingness to learn and strong adaptability** **• Interest in sales and business development** **• Teamwork: Regular and professional communication with other functions (Sales, Marketing, Customer service)** **Experience** **• 4+ year experience with high added Value Proposal/Solutions. Experience in selling position in the healthcare industry is an asset** **• Experience of interacting and building relationships directly with healthcare stakeholders, decision makers at senior level (e.g. Endocrinologist** **• Experienced in strategic negotiations** An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com