**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. * **Please remember to attach your CV in English.** **Job Description:** Consult and assist with product problem management with dealers and mining customers across the assigned territory. Maximize customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, physical availability and maintenance requirements through appropriate and timely use of resources, including Goodwill. **What will you do:** • Support dealers in managing Product Improvement Programs cost-effectively and within designated timeframes, including goodwill and warranty management. • Create and prioritize CPI (Continuous Product Improvement) issues and develop action plans with the dealer and customer to manage downtime and costs. • Build the dealer's technical capabilities to identify, improve, and manage product deficiencies, improve component life, lower operating costs, and ensure acceptable levels of physical availability. • Ensure the successful introduction of new mining machine models into dealer territories and the marketplace. • Provide technical guidance and counseling to dealers. **What you will have:** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to use that information in creating customized customer solutions. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. **Project Management:** Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. **Basic Requirements:** + Bachelor’s degree preferred in Mechanical, Industrial, Electronic Engineering, or a related field. + Industry Knowledge + Experience working with Dealers + English Advanced **Top candidates will also have:** + Experience with Caterpillar Dealers + Experience in technical support or technical product management. **Additional Information:** + Availability to travel 25-50% within the assigned territory. + Remote work opportunity \#LI **Posting Dates:** julio 23, 2025 - agosto 7, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .