Job Title: Technical Representative, IT Operations Job Description Function: IT Operations Roles & Responsibilities: + Troubleshoots and resolves software and hardware problems for internal customers in a business centre + Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools. + Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager + Troubleshoots/resolves remote access problems for offsite users + Provides macOS/Windows problem solving for local users + Performs new hardware installation and upgrades; Must be able to lift **30kg** + Performs movement, additions and changes to equipment (computer hardware, cables) + Performs applications installation, re-installation, configuration and upgrades + Executes all existing security procedures for safeguarding hardware and software physical assets + Resolves basic network connectivity issues as necessary + Track hardware inventory + May assist in network application installations and change implementations + Resolves basic network connectivity issues as necessary + Assists with hardware/software set up for on-site user business presentations + Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages + Ensure tracking and driving RCA actions to be completed + Setting expectations and meeting deadlines + Other duties as assigned Qualifications: + Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training + Microsoft Office 365 + Forensic Data collection experience a plus + EMM (Enterprise Mobility Management) or MDM (Mobile Device Management) Knowledge is a plus + BASH, PHP, AppleScript, and python scripting knowledge a plus + Overall a good team player with willingness to learn and drive to achieve + Experience using terminal commands and simple scripts + Knowledge of Remedy ticketing + Certified A+/Desktop+, JAMF CCT and/or CCA, MCSA/MCSE, ACSP is a plus + Excellent organization skills + Excellent verbal and written communication skills + Typing Skill: 45WPM minimum required + Willing to work shifts/flexible hours as needed Experience: + 2+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent + System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10 + Experience utilizing desktop management tools such as JAMF Pro tools, Ghost and image preparation + Experience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plus + Experience in managing/utilized Activity Directory 2008/2012 + Experience with spreadsheets Location: BRA Curitiba - BARÃO DO RIO BRANDO,122 Language Requirements: English Time Type: Full time2025-05-22 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**