Join our Labcorp Quality department as a Technical Project Specialist in Burlington, NC.

Do you have 5-9 years’ experience relevant to software application management? Move your career into the National Office of Quality.  This is a full-time benefit, day position supporting the software applications with Diagnostic Laboratories.  Office is in located at 128 Maple Avenue, Burlington, NC.

Join an exceptional organization and an exceptional Quality department.  See Job Duties and Benefits below!

We are seeking a detail-oriented and organized Technical Project Specialist to provide user support as an administrator for the MediaLab application, Labcorp’s electronic document control and nonconforming event management system, and to support other applications as needed.

The ideal candidate has excellent communication, computer application, material creation, presentation, and planning skills, creating a seamless experience for employees.

Key responsibilities for the role include:

Advise users on appropriate MediaLab configuration based on the laboratory’s needs

Set up and manage configurations and roles

Manage maintenance of documents and processes within the various modules

Manage security access for MediaLab to include new and separated users and modification of access rights

Assist users with MediaLab issues

Prepare training materials and conduct training for users at all skill levels

Work with MediaLab support to resolve technical issues with the application

Coordinate with MediaLab support to develop customization within the application

Assist in validation of new versions and modifications to the software prior to release

Collect and analyze data for trend analysis

Assist in the transition from MasterControl to MediaLab

Who You Are:

Team player with the ability to work with diverse internal stakeholders

Strong verbal and written communication skills for effective interactions with employees, professional staff, and management

Confident in decision-making and seeking guidance for system operations and staff needs

Proficient in managing multiple tasks, prioritizing duties, and maintaining organization in a dynamic environment

Solution-oriented and resourceful with a mindset for identifying issues, determining root cause, and proposing appropriate solutions

Adaptable to changes in the workflow and business strategies

Strong in data analysis, trending, and providing key information to management

Familiar with software and data analysis tools and computer hardware in use

What We Require:

High school diploma with at least 9 years of experience relevant to software application management; or

Associate degree in biological or computer science with at least 7 years of relevant experience; or

Bachelor of Arts or Bachelor of Science (biological or computer science) degree with at least 5 years of relevant experience

Experience with WebEx or similar video conferencing platforms

Strong knowledge of Microsoft Office programs including Outlook, Word, PowerPoint, and Excel

Ability to work independently with minimal supervision

Ability to manage multiple projects and meet deadlines

Problem-solving ability in a high-output environment

Good communication and organizational skills

Preferred Qualifications:

Strong presentation and people skills

Knowledge of MediaLab, MasterControl, or other electronic document control system

Knowledge of Quality Systems requirements and processes

Experience working in a healthcare/laboratory setting

Work Schedule and Location:

This is a full-time position sitting at the Labcorp Burlington, NC site

Minimal travel required

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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