CoreAI is at the forefront of Microsoft’s mission to redefine how software is built and experienced. We are responsible for building the foundational platforms, services, programming models, and developer experiences that power the next generation of applications using Generative Artificial Intelligence (AI). Our work enables developers and enterprises to harness the full potential of AI to create intelligent, adaptive, and transformative software. The rise of generative AI opens new frontiers—join Azure API (application programming interface) Management Platform as a Technical Program Manager II to help shape the future of AI developer and application workloads.
Azure API Management (APIM), part of the Developer Division at CoreAI, offers a comprehensive solution for managing the full API lifecycle—securing, governing, and controlling APIs. The platform empowers thousands of developers globally to build and manage Agentic, Web, Mobile, Event-Driven, and internet of things (IoT) applications. It also underpins key Microsoft services like Azure AI Foundry, Logic Apps, Copilot Studio, Power Platform, Bing, and more—enabling rich developer and consumer experiences.
We are looking for a passionate, driven, collaborative and talented Technical Program Manager II who will partner with various service owners across APIM and API Hub services. As a Technical Program Manager II owning livesite fundamentals, you will lead operational excellence across cloud services by driving key metrics such as service level Indicators (SLI's), time to detect (TTD), and annual interruption rate captured by outage declaration (AIR-OD), and managing incident response and quality retrospectives. You’ll collaborate with engineering teams to implement best practices, design infrastructure tooling, and support service reliability through strategic and tactical execution. This role demands proven technical acumen, cross-team influence, and a passion for improving service quality, security, and customer experience at scale.
The ideal candidate will drive strategic quality initiatives by identifying gaps in service reliability and driving cross-team adoption of best practices and standards. They will champion continuous improvement through retrospectives, tooling enhancements, and alignment with central quality frameworks to elevate operational excellence.
To be successful in the role, candidate will require interpersonal skills, influencing without authority, drive for results, and collaboration in addition to a proven track record in technical program management and operational excellence.