Technical Program Manager – ServiceNow (BA + PM Hybrid) **General Information** Req # WD00083659 Career area: Information Technology Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Thursday, June 5, 2025 Working time: Full-time **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Employer:** Lenovo Japan, LLC **Work location:** Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable) **Smoking:** Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX **Employment condition:** Permanent Staff (Probation period: 6 months) **Expected salary:** Depending on the current salary and experience, we would make our decision **Overtime allowance:** Not applicable **Working hours:** 9:00-17:45 (Rest time: 1 hour (12:00-13:00)) **Holidays:** Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc. **Key Responsibilities:** + Act as the primary representative of business requirements within the IT organization and delivery teams. + Collaborate with business users, developers, solution architects, and customers to capture, analyze, and validate business processes, functional needs, and SOPs. + Drive end-to-end lifecycle of ServiceNow implementation: from requirement gathering to deployment and post-go-live support. + Serve as SME for the functionality/features being delivered and provide L3 support insights to production support teams. + Proactively manage project risks, escalate issues, and work with Product Owners to define and execute mitigation plans. + Create and deliver documentation including End User Training (EUT), Key User Training (KUT), and support knowledge base articles. + Collaborate with regional customer transition teams and pre-sales architects to review deal pipelines and translate them into implementation roadmaps. + Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment. + Develop and maintain comprehensive project governance artifacts including milestone plans, RACI, stakeholder comms plans, and risk registers. + Ensure strong alignment with ITIL v3/4-based Service Delivery processes and coordinate with Ops teams for smooth cutover and support transition. **Required Skills & Experience:** + 8+ years of experience in project/program management, business analysis, or solution delivery roles within IT services + Experience delivering ServiceNow projects or similar ITSM/ITOM transformation programs. + Strong working knowledge of ITIL v3/v4 frameworks – certification preferred. + Excellent understanding of project lifecycle, change management, and stakeholder management. + Ability to handle techno-functional discussions including system integration and platform design review. + Strong analytical and documentation skills; experience preparing BRDs, FRDs, user stories, and training materials. + Experience working with cross-regional teams and Japanese clients is a strong advantage. + Familiarity & Certification with ServiceNow modules like ITSM, CSM, or ITOM is a plus. + Fluent in English and Japanese communication **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku