Bogota, Colombia
7 days ago
Technical Product Support

ROLE AND RESPONSIBILITIES

•    Perform data analysis and troubleshooting on open incident / issue

•    Explore the data and understand if any discrepancy is found

•    Document, communicate and analyze data discrepancy. 

•    Knowledge of operational processes (e.g. ITIL)

•    Identify any issue on programming code and provide the technical solution/workaround.

•    Effectively articulate findings or results, data trends and able to come up conclusions.

•    Create SQL database queries to verify published data requests, retrieve specific data sets and results as needed for validation purposes.


QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor’s Degree in Computer Science/Information Technology/Engineering or equivalent. Required qualificationsinclude hands-on experience with technologies:DatabricksHadoopSpark (Scala-based for reading and understanding code)Pyspark PythonSnowflakeKubernetes2-3 years SQL programming and writing queriesPreferred qualifications:Hands on experience with technologies: Hive, Impala, Dbeaver, Kafka, CML, JavaHealthcare knowledge

•    Demonstrates strong problem solving and business analytical skills.

•    Demonstrates strong understanding of complex concepts and processes. 

•    Has initiative to learn and is self-motivated to attend to client needs and resolve concerns with minimal supervision.

•    Ability to communicate effectively with various levels of the organization.

•    Strong organizational and time management skills are required.

•    Proficiency in MS Office applications especially in Excel (perform data quality analysis) is essential.  

•    Good team player

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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