Job details

Work Location

Paris

State / Region / Province

Ile de France

Country

France

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL France

Requisition ID

142285BR

Job description

Support Engineer
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities:Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functionsDiagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devicesIncident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed softwarePerformance Monitoring: Monitor and address performance-related issuesUser Training and Advice: Provide advice, training, and corrections (permanent or temporary) to usersDocumentation and Enhancements: Update or create documentation, manipulate data, and define enhancementsCollaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider Training and Advising Colleagues: Provide advice, training, and corrections to colleaguesRequired skills:Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positionsCustomer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and supportFrench min C1 levelIncident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.