A Technical Program Lead in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions. They work with functional partners to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value to our Consumer technology product portfolio.
In this role, the Technical Program Lead will be responsible for creating technology solutions that ensure our Consumer digital ordering, membership, brand engagement, and customer relationship management experiences are "Radically Convenient, Remarkably Human." Responsibilities include leading the creation and execution of cross-functional technology initiatives that expand our Consumer capabilities, partnering closely with Customer Digital & Delivery, Brand Advertising & Media, Innovation & New Ventures teams while collaborating heavily across many product teams to launch strategic solutions. In particular, this role will support current technology product teams deliver relevant digital experience configuration experiences in a unified and consistent way for Marketing partners that ultimately alleviates Marketing operations burden on CTS staff.
Successful execution will result in scalable and integrated solutions for Chick-fil-A. These solutions will provide Customers with remarkable experiences, Chick-fil-A restaurant Operators with new entrepreneurial opportunities, and the business with new avenues for future growth in digital and on-demand economy.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Lead multiple large technical initiatives and/or programs related to Chick-fil-A Consumer product portfolio.Responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues. May also support the work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work. Regularly assist with upgrades, perform backups, identify customizations, and speak into the lifecycle of the systems within area of responsibility.Understand all aspects of system including how they interact with and/or impact other systems or business processes. Define strategy, lifecycle, and design decisions for system. Influence the direction of areas of responsibility and consistently make significant contributions and some decisions towards vision, strategy, and design.Influence the enterprise in a specific functional area through specific role experience and deep systems knowledge in a given domain.Own the strategic relationship with the functional and technical partners on systems. Minimum Qualifications Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired5+ years of relevant work experienceKnowledge and/or experience with other Agile development approaches and techniquesDemonstration of leadership and strong collaboration at all levels Experience in driving teams and management to decisionsExperience with technical systems, data structures and languagesAbility to effectively manage vendorsCybersecurity principlesExperience leading significant technical initiative and programsKnowledge and/or experience with development approaches and techniques.
Experience in driving teams and management to decisions
Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration
Ability to quickly learn and comprehend technical systems
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the product
Strong decision-making skills with the ability to collaborate and make decisions in the gray
Sharp analytical and problem-solving skills
Ability to effectively manage vendors
Servant spirit with strong sense of stewardship
Preferred Qualifications Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems or related technical fieldExperience with UX/Ui DesignExperience with Product Ownership/Product ManagementExperience with Cloud Providers (AWS, GCP, Azure, etc.) and Mircoservices ArchitecturesExperience with Kubernetes and Istio for container orchestration and service mesh architectureKnowledgeable in modern authentication and authorization standards including OAuth2, OIDC, and JWT.Certified Scrum MasterCertified Scrum Product OwnerCertified Agile Leader Minimum Years of Experience 5 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
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Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability - whether an applicant or current employee - unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need. Application FAQs