Technical Marketing Operations Manager, eero
Amazon.com
We are seeking an experienced Technical Marketing Operations Manager to serve as the technical and strategic owner of our Salesforce Marketing Cloud instance. This role combines hands-on operational support with strategic technical initiatives, requiring someone who can maintain day-to-day marketing operations while simultaneously building automation solutions, optimizing data models, and developing self-service analytics capabilities. This role mainly supports Marketing initiatives, and will also collaborate with business development, customer success, and operational teams on a variety of other email projects.
Key job responsibilities
Marketing Cloud Operations
- Independently design, build, and execute targeted email campaign and lifecycle marketing programs
- Serve as the technical owner and primary administrator of the Salesforce Marketing Cloud instance
- Implement marketing automation best practices and optimize campaign workflows
- Maintain active customer journeys and ensure seamless execution across all lifecycle stages
- Build and manage email segments for targeted campaign delivery
- Identify opportunities to automate repetitive processes and build scalable solutions
Stakeholder Management & Requirements Translation
- Transform strategic marketing goals into actionable, measurable technical requirements
- Serve as the bridge between marketing strategy and technical execution
- Manage expectations across cross-functional teams while balancing operational and project work
- Collaborate with Business Intelligence and data engineering teams to define audience segmentation requirements
Data & Analytics Collaboration
- Leverage AWS tools and services to self-serve basic data requests and queries
- Understand database structures and data flows to troubleshoot data-related issues independently
- Design and manage ETL processes to extract, transform, and load data between systems
About the team
Interested in exploring career opportunities with eero?
Visit our careers page to view all open positions:
https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero
Key job responsibilities
Marketing Cloud Operations
- Independently design, build, and execute targeted email campaign and lifecycle marketing programs
- Serve as the technical owner and primary administrator of the Salesforce Marketing Cloud instance
- Implement marketing automation best practices and optimize campaign workflows
- Maintain active customer journeys and ensure seamless execution across all lifecycle stages
- Build and manage email segments for targeted campaign delivery
- Identify opportunities to automate repetitive processes and build scalable solutions
Stakeholder Management & Requirements Translation
- Transform strategic marketing goals into actionable, measurable technical requirements
- Serve as the bridge between marketing strategy and technical execution
- Manage expectations across cross-functional teams while balancing operational and project work
- Collaborate with Business Intelligence and data engineering teams to define audience segmentation requirements
Data & Analytics Collaboration
- Leverage AWS tools and services to self-serve basic data requests and queries
- Understand database structures and data flows to troubleshoot data-related issues independently
- Design and manage ETL processes to extract, transform, and load data between systems
About the team
Interested in exploring career opportunities with eero?
Visit our careers page to view all open positions:
https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero
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