**Job Summary** We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts. **Responsibilities** + Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions. + Oversee Incident Management to quickly resolve issues and maintain high service levels. + Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance. + Manage Service Desk operations to ensure timely and effective support for end users. + Utilize Service Now for efficient tracking and resolution of service requests. + Implement and maintain Windows systems to ensure optimal performance and security. + Coordinate Networking tasks to ensure reliable and secure connectivity across the organization. + Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties. + Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain. + Develop and implement strategies to improve technical support processes and outcomes. + Monitor system performance and provide recommendations for improvements. + Ensure compliance with company policies and industry regulations in all technical operations. + Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction. **Qualifications** + Possess strong experience in Change LifeCycle Management and Incident Management. + Demonstrate proficiency in End User Tools specifically Nexthink. + Have a solid background in Service Desk operations and Service Now. + Exhibit expertise in Windows systems and Networking. + Show capability in providing Desktop Support remotely. + Bring domain experience in Food Services. + Adapt to a hybrid work model with a focus on day shifts. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.