Location: Hybrid – Downtown Toronto Office (250 Yonge St) and/or Client Office
Onsite Requirement: Minimum 2 days per week (subject to change)
We are seeking a Technical Lead – Conversational AI & Business Systems to serve as a strategic bridge between business, technical, and product teams. This role leads the design, development, and deployment of intelligent automation and conversational platforms. It combines system analysis, full-stack development, and leadership to deliver scalable AI solutions that enhance customer interactions and operational efficiency.
The successful candidate will ensure architectural excellence, foster technical innovation, and align solutions with business goals across AI-driven initiatives such as IVR, Virtual Assistants, Generative AI, and automation systems.
• Lead the design, development, and deployment of Conversational AI, IVR, and Generative AI solutions
• Collaborate with stakeholders to translate business goals into system and functional requirements
• Architect and develop scalable, data-driven microservices and enterprise AI applications
• Oversee system integrations between telephony, APIs, and cloud platforms (Azure, AWS)
• Provide hands-on leadership across development, testing, and implementation of voice-first and chatbot systems
• Guide teams through all stages of the SDLC — from requirements gathering to production support
• Conduct feasibility analysis and ensure system designs meet technical standards and business outcomes
• Facilitate cross-functional workshops for requirements elicitation, process mapping, and technical validation
• Perform troubleshooting, performance optimization, and production support for complex systems
• Mentor team members, promoting code quality, automation, and AI innovation
• Bachelor’s or Master’s degree in Computer Science, Engineering, or Information Systems
• 8+ years of professional experience in software engineering and system analysis
• 5+ years of hands-on experience in Conversational AI, NLP/NLU, and automation domains
• Proven experience with IVR systems, Virtual Assistants, Generative AI (RAG, LLMs), and voice-first applications
• Strong background in cloud ecosystems (Azure, GCP, AWS)
• Experience leading or mentoring development teams and managing end-to-end project delivery
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Skills
• Strong analytical and problem-solving abilities
• Ability to translate business needs into system architecture and design
• Expertise in JavaScript/TypeScript, Node.js, REST APIs, and microservice architecture
• Proficiency with Dialogflow CX, WatsonX, and Azure Cognitive Services
• Knowledge of system integrations with SIP, Genesys, and contact center technologies
• Hands-on experience with CI/CD, GitLab/Jenkins pipelines, and Agile/Scrum methodologies
• Excellent communication and stakeholder engagement skills
• Familiarity with data modeling, system design, and SDLC best practices
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Certifications (Preferred but not required)
• Azure AI Certifications
• Agile / Scrum Master
• Cloud Certifications (Azure, AWS, or GCP)
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Core Competencies
• Technical leadership and mentorship
• AI system architecture and design thinking
• Stakeholder engagement and facilitation
• Cross-functional collaboration
• Process and innovation orientation
• Adaptability and ownership of problem-solving
#LI-GS!
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.