**General Summary** Works in direct collaboration with Technical Instructional Design Specialist(s) to update and maintain education materials, and to support end users with the use of Epic and IT supported applications. Key expectations of this role include facilitating assigned system-wide educational services/programs for in person and virtual training sessions, providing real time end-user support, and creating and maintaining end user training materials. Continually assesses impact of training and provides feedback to improve end user outcomes. **Duties and Responsibilities** **Remote Work Capable** **Essential Functions:** + Facilitates assigned system-wide educational services/programs for in person and virtual training sessions including, but not limited to: New Hire Training; Staff Transition Training; Remediation Training; and Go-Live Training. + Provides real time end-user support including, but not limited to: on site rounding; immersion visits; new implementations/Go-Live support; and tickets, telephone support, and email support. + Under guidance, creates and maintains end user training materials, utilizing applications such as Adobe Captivate, Audacity, and Microsoft Office Suite. Training materials include, but are not limited to: Instructor guides; eLearnings/Videos; Exercise books; Tip Sheets/Quick Start Guides. + Provides feedback to appropriate stakeholders including, but not limited to: Site specific feedback; Process improvement feedback; and Instructional feedback. **Common Expectations:** + Supports and advances system goals and initiatives while adhering to the WellSpan values. + Trains (facilitates or is proficient) on multiple platforms and applications using various methods of instruction. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Travel Requirements:** + Estimated Amount: 10% - May be required to travel to WellSpan Facilities for on-site support, Go-Lives, and/or Immersion visits. A valid license and/or reliable transportation is required. The employee is ultimately responsible for transportation to support sites. **Qualifications** **Minimum Education:** + High School Diploma or GED Required + Bachelors Degree Preferred **Work Experience:** + 3 years Relevant experience Required **Courses and Training:** + Completion of application training and "train the trainer" course and successful completion of all assessments with a minimum score of 85% and successful presentation of a lesson to a panel of Epic-qualified experts within 60 days Required - This training is delivered by the application Principal trainer(s) within 60 days Required **Knowledge, Skills, and Abilities:** + Assignment may require knowledge of computer software and operations. + Duties will include problem solving, decision making, trouble shooting, critical thinking, and collaboration with all stakeholders. **Benefits Offered:** + Comprehensive health benefits + Retirement savings plan + Paid time off (PTO) + Education assistance + Financial education and support, including DailyPay + Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.