United States Steel Corporation has an immediate opening for a Technical Industry Manager - CTS group, reporting to our Automotive Center in Troy, MI. Manage Customer Quality at various Automotive OEM customers, Tier 1 suppliers, and Outside Processors.  Responsible for product quality and customer servicing responsibilities at automotive customers and outside processors in the Midwest region.  The manager will provide the leadership needed to advocate for the customer and drive alignment with internal USS functions such that we meet or exceed our customers’ expectations in the quality of our products and services.  This includes the U.S. Steel Carnegie Way (DMAIC) transformational leadership to drive out internal and supply chain waste and continuously improve the cost of poor quality, such that we convey a lean and world-class provider of products and services to our customers.

Roles and Responsibilities:Takes the lead in managing the quality relationships with the assigned key customer accounts. Provide direction and leadership to a remote team of CTS (Customer Technical Service) engineers and support internal USS functions to drive resolution of customer and outside processor technical and quality issues with our products.  Drive customer and industry (AIAG [Automotive Industry Action Group] Effective Problem-Solving guideline) expectations in problem-solving. Lead teams on customer-specific formats as required (8D/5D, A3, DMAIC 6Panel, PRR, etc.).Act as an advocate for our customers to ensure the USS team meets product, delivery, and application requirements, including specific process requirements such as change management and problem-solving process disciplines.Work with USS mills to establish material boundary samples, quality standards, and develop testing and evaluation techniques to ensure material quality meets to customer’s expectations and requirements. Monitor quality performance, support, and actively communicate corrective action work across the supply chains (from mills to outside processors through “end use” customers).Contribute towards continuous improvement activities in product quality and process efficiency across the supply chain. Understand and be able to apply product quality standards, customer specifications, and industry standards.Be familiar with the capabilities and limitations of producing mills and outside processors, and can communicate this information to customers. Coordinate quality activities with corporate, mill, processor, and customer quality departments. Ensure accurate transfer of customer requirements or processing instructions to the mills and processors. Ensuring results are documented in the USS Dispomatic system, following established policies. Proactively engages across functions and within the businesses to identify meaningful opportunities for improving efficiency and reducing costs.  In line with the USS Carnegie Way.Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization. Participate across the business to identify and share company-wide best practices, advise on the priorities for business excellence, and identify future projects that will drive U. S. Steel’s Corporate Performance Scorecard.  Input customer quality metrics on the scorecard. Report directed operational, metrics-based benchmarking to identify and share best practices. Serve as a change leader for the organization, delivering engaging people safely (EPS) and change management efforts. Work across USS and with technical joint-ventures, Research & Development, and other partners to develop and refine product designs.Stay abreast of customer-specific issues, trends, and developments that are relevant for product development or evaluating product design opportunities. Serve as a representative for Sales in customer discussions.Requirements:Bachelor’s degree in engineering or a closely related field or equivalent experience. At least 10 years of professional work experience in the Sheet Metal Forming Conversion of Sheet Metal, or sheet metal mill, Customer Quality Engineering (CQE) / Customer Technical Service (CTS).Experience should include a minimum of 5 years in Automotive OEM Production Stamping Manufacturing and Die Process Engineering, and/or inside the steel industry, including Customer Quality Engineering (CQE) / Customer Technical Service (CTS), where knowledge of steel quality requirements and sources of quality issues has been applied.  Other considerations of experience would be in Steel Mill Operations, QA, or a Steel Processor facility.  This should include an understanding of formability data analysis to recommend tooling, process, or design changes to aid with customer formability and manufacturing issues.Strong project and program management skills, structured problem-solving, and Lean Six Sigma experience are desired. Demonstrated level of business acumen, such as knowledge of P&L levels. Results-based leadership skill set with strong impact and influencing skills in–functional matrix environment. Tenacity, people skills, and energy in leading change towards an effective work environment. Ability to communicate effectively, motivate team and others, and maintain a persuasive and credible presentation style at all levels of the organization. Experience leading cross-functional teams on projects leveraging the Carnegie Way (DMAIC) methodologies preferred. Ability to use and navigate common business software packages.Proven ability to develop innovative automotive solutions.Travel: Minimum travel of 20 -40 % expected