Are you ready to make a significant impact in the world of client onboarding and services? As a Technical Implementation Specialist, you'll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.

Job Summary

As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.

Job Responsibilities

Exhibit ownership and client satisfaction Manage clear expectations and timelines Communicate status updates to partners/clients Demonstrate creative problem-solving Adhere to policy and procedures Escalate and resolve issues promptly Record observations and escalate as needed Identify gaps and recommend solutions Handle multiple requests simultaneously Manage conflict and mobilize resources Assist in product setup per requirements

Required qualifications, capabilities, and skills

Communicate effectively verbally and in writing Analyze logically with attention to detail Manage multiple work requests efficiently Test mainframe or file systems Understand system, regression, or UAT testing Hold an engineering degree with relevant experience Work evening/night shifts willingly

Preferred qualifications, capabilities, and skills

Collaborate effectively with diverse teams Adapt quickly to changing environments Innovate solutions for complex challenges Lead projects with minimal supervision Utilize advanced technical skills Engage proactively with clients Enhance processes for efficiency