Job Title: Technical I, IT Operations (TCF) Job Description **Responsibilities** + Excellent skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment's + Management of site/accounts Service level agreement, SLO with IT partners and our business operations. + Hands-on experience on Site IT Operations, IT Service Delivery & Shift Management. + Coordinate with other IT platform teams and client support/helpdesk personnel. + Deliver efficiencies by contributing to Global Projects including supporting automation projects by tracking and completing site specific actions/projects. + Onboarding New Accounts, planning, managing Ramp Up & Ramp Downs, Account + Movements and capturing new client requirements to work with the solutioning teams and get it implemented and manage pre-work for client visits + Coordinate with Reso team for site specific requirements related Maintenace activities for to UPS, Gensets, DC access and facilitating with business/client for approvals for downtime Windows + Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wi-Fi devices on both Hardware & Software aspects. o Hardware – expertise in identifying and replacing faulty components for deskside, servers, Video Conferencing equipments. o Software- OS level troubleshooting in Win 7 and Win 10, MS Office 2013 & Above package, Outlook config, Skype for Business, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wi-Fi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones. + Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance. + You will be the support for all network, server & voice infrastructure for CNX and client owned equipment. + Trouble shooting and coordination for high impact/severity issues and communicating real-time updates to the BRC team. + You will ensure compliance and security for the site. Maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance. + Excellent knowledge of Network, Server & Voice infrastructure for troubleshooting & problem resolution skills like Ping & Tracer Analysis, End-user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting, Hub room and Data Center Structured Cabling. + Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT and Customer security policies. + You will manage Local DNS/DHCP/File server/Tivoli server for daily operations to support Business in a BAU mode. + Create Log and represent RFCs, also ensure that RFCs are performed per scope at the approved time. + Validate client/software asset inventory & report deviations if any. + You will review daily tickets for ageing, response, resolution & publish daily dashboards. + You will manage off site tape movements following the Tape Management Process. + Report to the Manager of IT Operations. + You will work on-site. Location: SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589, Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**