Job Title: Technical I, IT Operations (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. **Responsibilities:** + Coordinate as smart hands with different portfolios and engineering workgroups. + Support the onboarding of new clients, managing the ramp-up and ramp-down processes. + Perform hardware and software upgrades to peripheral equipment. + Attend to break/fix engagements for technology-related problems and issues for both internal and external clients. + Prepare, maintain, and submit reports and applicable records of computer hardware and software inventory by site and system. + Perform site maintenance and safety checks of assigned equipment. + Ensure antivirus definitions and Microsoft patches are updated in line with Desktop Engineering guidance. + Spend approximately 60% - 70% of time resolving trouble tickets and work orders in a timely manner. Make independent decisions to address errors in trouble tickets as needed. **Qualifications:** + Bachelor’s Degree in a related field from a four-year college or university. + Three to five years of relevant experience. + Fluent in English. + Proficient in Excel, including complex functions. + Knowledge of Active Directory. + Understanding of incident response. + Experience in L1/2 Technical support. + Experience with network management. Location: ITA Lecce - Viale Risorgimento Language Requirements: English (Required), Italian (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**