Technical Field Specialist **General Information** Req # WD00087215 Career area: Services Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Wednesday, September 3, 2025 Working time: Full-time **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Key Responsibilities** + **Installation & Configuration** + Deploy and configure enterprise servers, storage arrays, SAN/NAS systems, and backup solutions. + Perform firmware upgrades, patching, and system migrations. + **Support & Troubleshooting** + Diagnose and resolve hardware and software issues on-site or remotely. + Perform root cause analysis for recurring incidents and implement preventive measures. + Provide escalation support in collaboration with Level 2/3 teams and vendors. + **Maintenance & Monitoring** + Perform health checks hardware/firmware for server and storage environments. + Able to manage RAID configurations, disk replacements, and performance tuning. + Monitor system alerts and logs to proactively address potential failures. + **Customer Engagement** + Act as the primary technical contact for assigned accounts. + Provide technical consultation, training, and documentation to customers. + Ensure SLA compliance and deliver quality service. + **Project & Collaboration** + Participate in data center migrations, refresh projects, and infrastructure rollouts. + Work closely with network, security, and cloud teams for integrated solutions. + Assist sales or pre-sales teams with technical expertise during solution design. **Required Skills & Qualifications** + **Education & Certification** + Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). + Certifications preferred: **Lenovo, Dell EMC, HPE, NetApp, VMware, Microsoft, Cisco** . + **Technical Skills** + Strong knowledge of **servers (x86 systems, rack & blade)** and **storage technologies (SAN, NAS, RAID, Fibre Channel, iSCSI)** . + Hands-on experience with **VMware vSphere, Hyper-V** , and backup solutions (Veeam, Commvault, etc.). + Familiarity with **Linux, Windows Server** , and command-line administration. + Experience with monitoring tools and ITSM ticketing systems. + **Soft Skills** + Strong problem-solving and analytical skills. + Ability to work independently under minimal supervision. + Good communication and customer-facing skills. + Willingness to travel and provide on-site support (sometimes outside business hours). **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE