Job Description Provide day-to-day support via ServiceNow for incidents and service requests Troubleshoot issues with payment gateways, terminals, and middleware Support and maintain Opera Cloud PMS integrations Use PowerShell and automation tools to streamline tasks and generate reports Manage payment device connectivity and network configurations Collaborate with internal teams and vendors to resolve issues Maintain technical documentation and contribute to knowledge base Monitor systems proactively to prevent incidents Participate in system integration projects and document platform connections Stay current on PCI DSS compliance and security standards We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements ServiceNow Helpdesk experience (incident and request management) Hotel IT background with exposure to property-level systems and operations Hands-on experience with Oracle Opera Cloud PMS Knowledge of payment gateways, transaction flows, tokenization, and reconciliation PowerShell scripting for automation and reporting Basic networking knowledge (IPs, ports, firewalls, VPNs) Awareness of PCI DSS and securing cardholder data Strong troubleshooting skills in complex technical environments Experience writing technical documentation (SOPs, KBs, runbooks) Jira experience for ticketing and agile workflows Exposure to payment device management (terminals, middleware) Familiarity with cloud platforms and REST-based APIs Experience with monitoring/logging tools (e.g., Datadog, Splunk)