Job Description:
- Support rental process from assessing returned rental equipment, keep stock, organise repair, prepare delivery items and technical support for rental customers.
- Support product team with technical enquiries from customers, including systems, controls and submittals handovers to customers.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and internal team.
- Support service team with documentation and safety and liase with sub-contractors for service jobs.
- Support controls team with documentation, customer meeting and technical support to technician and controls team.
- Support team to warehouse equipment and part maintenance. Categorise and organise parts in warehouse.
Qualifications:
· A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required. Typically requires at least 7 years of experience in HVAC/Controls. Technical School or formal training is preferred.
· Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
· Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years.
- Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
· Previous experience with DDC controls system preferred.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.