Technical Enablement Architect
The Business Entity
It is an exciting time to work in Global Sales Enablement and Acceleration (SEA). Every day we empower our Technical Sellers to advance their technical, sales, and professional careers. We are a global team, and our purpose is to develop our Cisco sales force.
Meet the Team
As a Technical Enablement Architect (TEA) within the Technical Sales Role Mastery team, you are responsible for sales, technology, architecture, and cross-architecture enablement, aligned by architecture and role to build expertise, and enable our technical sellers globally. The Technical Enablement Architect (TEA) is a sales training role responsible for coordinating the strategy, planning and execution of the training programs, learning curriculum, and the cross-functional team responsible for its execution; all around Cisco’s architectures and technical sales roles.
Who You’ll Work With
This role is a strategic collaborator and technologist, primarily working with Architecture leaders, BG and SEs. TEAs enact direction and execution to scale across various development & delivery goals and works daily in close partnership with Architecture and BE Subject Matter Experts (SMEs), Instructional Designers (ID), and Program managers on the TSRM team. The Technical Enablement Architect (TEA) will be expected to provide structure for collaboration with various Stakeholder groups (Global Field Advisory Board, VT Members, Tiger Teams, Technical Advisory Groups, Business Entities, Architectural Boards & Councils, Partner Organizations, Marketing teams, etc) and TSRM team members to jointly implement training programs that will enable technical sellers to be more effective and improve their technical selling performance.
Your Impact
The Technical Enablement Architect (TEA) is a strategic collaborator and technologist, primarily working with Enablement Architecture Leaders, Architecture Leaders, BG and SEs. The TEA provides enablement direction and execution support to scale across various development & delivery goals aligned with business priorities.
Who You Are
The successful candidate for this global role requires an ability to communicate and present at a leadership level, understand business priorities and the industry/competitive landscape, have experience in building programs and processes and leading program execution. The TEA must have knowledge of adult learning methodologies, resource curation and technical resource creation. The TEA must have technology knowledge and therefore understand competencies by architecture/domain to be able to interact with subject matter experts.
Role Responsibilities
- Architecture & Role Alignment: Regularly meet with Enablement Leads within Architectures, BEs, and/or Sales Enablement teams to align training initiatives with their business priorities.
- Work closely with Architecture Teams, Business Entities, and subject-matter-experts as a resource for alignment of training topics and materials to meet program goals, being customer relevant, accurate and engaging
- Resource Strategy: Leading to ensure the cross-functional team is working collaboratively with Instructional Designers, subject matter experts (SMEs), and Architecture Teams to continuously curate, refresh and develop technical training resources and supporting the Enablement Architecture Leader.
- Supporting our mission of continuous evaluation of sales training curriculum and assessment materials relative to Cisco Business Climate (VTs, Industry, Company meetings, Earnings Calls, IMPACT Presentations, CiscoLIVE, Learning@Cisco, DevNet, CX Adademy etc.)
- Supporting cross-functional teams to curate, develop and maintain sales training resources, gamification, curriculum materials and assessment/exams. Consult and leverage relationships with the appropriate organizations such as Sales, BE, VT, CPOC, dCloud, etc., to achieve joint organizational and business program goals
- Participate as part of global cross-functional team responsible for technology platforms enabling the Virtual Learning Experience (example: Digitally Connected Virtual Classroom technologies, Lightboard Studio, Digital Whiteboards, Webex Boards/Rooms, etc.)
- Continuously strengthen your knowledge of the Cisco Portfolio, our Customer Industries, and the Competition by training yourself and reading to stay up-to-date. It is important to remain relevant and understand what Cisco sells and in the environment/industry it sells within.
- Independently manage program related projects which will include creating and documenting the enablement strategy, creating and documenting the plan, and coordination skills which will include rolling up your sleeves from time to time.
- Actively participate in recruiting efforts, as needed
- Strong focus on Reporting Metrics and Evangelize the enablement program success stories inside / outside the program
- Advance the global mission of the Global Sales Training programs by driving initiatives related to program collaboration, innovation, consistency and cultural awareness
Program / Project Management: make certain a successful achievement in the execution of all projects. Collaborate with the extended team and be accountable for a well-documented plan and identification and securing of key resources to accomplish the goals of the project and or program. All projects must follow a process to analyze, define, develop, manage, implement, and evaluate to ensure the flow and timely completion of activities that deliver results. Must be willing to seek help and have open discussions to ensure success. Anticipates obstacles, barriers and or gaps that would affect the project / program success and works to continuously improve and resolve to deliver results. Works with deadlines, on or under budget, delivering on agreed expectations by gaining mutual commitment to deadlines and desired outcomes in advance of the starting of a project / program.
Your Experience
- The ideal candidate will have 5+ years of customer-facing sales experience and at least one year in Sales Training Program management or Adult Education/Learning experience.
- Focused on customer-centricity to maximize business outcomes, an ability to teach and articulate the business and technical benefits of Cisco's solutions
- High energy, enthusiastic and engaging with a global audience of learners, with varying levels of experience, from early-in-career through highly experienced
MUST HAVE strong strategic planning skills, program planning and executive communication skills
- Must possess exceptional presentation and storytelling skills to bring content to life especially with executive stakeholders
- Demonstrated business acumen with global perspectives
- Ability to observe, participate and accurately assess technical sales development plans
- Ongoing evaluation of talent and methods of assessing and measuring SE development
- Collaboratively work with our on-the-job experience partners; organizations mentioned above
- Ability to lead and work on cross-functional programs and projects that result in shaping the strategy, success and sustainability of the curriculum and learning experience
- Must perform complex work involving a wide range of difficult problems. Must exercise self-initiative, judgment, and decision-making ability to select methods and techniques for obtaining solutions to the complex work while meeting task and work deadlines.
- Must be able to work independently, with little to no instruction on routine work, but receive outcome focused goals on new assignments.
Education
Bachelor’s degree is required or 5+ years of Industry experience. Advanced degree in Engineering, Business, Education, Instructional Technology, Organization Development, Training and Development or related field is preferred.
This is a Global role, therefore, work may span various time zones from time to time.
When applicable, Domestic and International travel will be required.
Why Join Us: This role offers an opportunity to shape the future of technical talent development through research-driven insights. You will lead the transformation of our L&D function into a data-driven organization while contributing to the growth and success of our technical sales and engineering teams.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco