Technical Customer Support II

Imagine yourself…

Doing meaningful work that makes an everyday impact on the world around you.

Growing your expertise and expanding your skillset with every project.

Owning your ambition and fueling your career growth.

It’s possible with a role at Sea-Bird Scientific. Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto company, is the world’s largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.

At Sea-Bird Scientific and Veralto, you’ll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you’ll have access to robust opportunities to deepen your skillset and develop your career.

We offer:

Professional onboarding and training options

Powerful team looking forward to working with you

Career coaching and development opportunities

Health benefits

401(k)

We are currently seeking a Technical Customer Support II, reporting to the Technical Support Manager, to provide professional, prompt, and accurate technical support to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technical support. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.

This role is part of the Applied Science Team and requires an on-site presence at our Bellevue, WA facility.

In this role, a typical day will look like:

Answering incoming telephone calls in a professional and courteous mannerProviding clear, professional technical responses to customer support requests via email or web formTroubleshooting mechanical and electronic issues related to Sea-Bird Scientific instrumentsDiagnosing and resolving software and data-related issuesUsing scientific software to plot, process, and evaluate customer dataDocumenting customer inquiries, quality concerns, warranty issues, and feedback in internal systemsBuilding and maintaining strong relationships with customers by delivering timely, effective solutionsCollaborating with internal teams to resolve customer issues and improve product supportParticipating in process improvement initiatives to enhance efficiency and customer experienceWorking additional hours as needed to support business needs and meet deadlinesContinuously developing and maintaining in-depth knowledge of products and applicationsDelivering technical training to customers, representatives, and colleagues, both in person and remotelyAssisting in the development of written and multimedia materials for product training and user educationProvide feedback to product managers, salespersons, and engineers about product improvementsProvide support for R&D and science related projects

The essential requirements of the job include:

Bachelor’s degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)3-5 years experience in a customer service or technical support related fieldExperience with oceanographic instrumentation or research cruises preferredMust have a valid driver’s license and a good motor vehicle driving recordIn-depth knowledge of Microsoft OfficeBasic knowledge of Windows network systems and serial communications protocols preferredExperience with integrated systems, PLCs, or industrial applications a plus

Communication & Analytical Skills

Communicate clearly and professionally with customers, peers, and leadershipRead, interpret, and create technical documentation and proceduresPresent technical information effectively and respond to questions with confidenceDemonstrate a solid understanding of scientific and engineering terminologyMultilingual skills are a plus, particularly MandarinApply strong analytical and problem-solving skills to technical and data-related challengesAnalyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)Evaluate complex technical information to identify issues and implement practical solutionsShow curiosity, adaptability, and willingness to learn and take on new challengesSea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.