**Technical Customer Support II** **Imagine yourself…** + Doing meaningful work that makes an everyday impact on the world around you. + Growing your expertise and expanding your skillset with every project. + Owning your ambition and fueling your career growth. It’s possible with a role at Sea-Bird Scientific (http://www.seabird.com/) . Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto (http://www.veralto.com/) company, is the world’s largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. At Sea-Bird Scientific and Veralto, you’ll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you’ll have access to robust opportunities to deepen your skillset and develop your career. **We offer:** + Professional onboarding and training options + Powerful team looking forward to working with you + Career coaching and development opportunities + Health benefits + 401(k) We are currently seeking a **Technical Customer Support II** , reporting to the **Technical Support Manager** , to provide professional, prompt, and accurate technical support to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technical support. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices. This role is part of the **Applied Science Team** and requires an **on-site presence at our Bellevue, WA facility** . **In this role, a typical day will look like:** + Answering incoming telephone calls in a professional and courteous manner + Providing clear, professional technical responses to customer support requests via email or web form + Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments + Diagnosing and resolving software and data-related issues + Using scientific software to plot, process, and evaluate customer data + Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems + Building and maintaining strong relationships with customers by delivering timely, effective solutions + Collaborating with internal teams to resolve customer issues and improve product support + Participating in process improvement initiatives to enhance efficiency and customer experience + Working additional hours as needed to support business needs and meet deadlines + Continuously developing and maintaining in-depth knowledge of products and applications + Delivering technical training to customers, representatives, and colleagues, both in person and remotely + Assisting in the development of written and multimedia materials for product training and user education + Provide feedback to product managers, salespersons, and engineers about product improvements + Provide support for R&D and science related projects **The essential requirements of the job include:** + Bachelor’s degree in a Science or Engineering-related field _(Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science_ **_preferred_** _)_ + **3-5 years** experience in a customer service or technical support related field + Experience with oceanographic instrumentation or research cruises **_preferred_** + Must have a valid driver’s license and a good motor vehicle driving record + In-depth knowledge of Microsoft Office + Basic knowledge of Windows network systems and serial communications protocols **_preferred_** + Experience with integrated systems, PLCs, or industrial applications a **_plus_** **Communication & Analytical Skills** + Communicate clearly and professionally with customers, peers, and leadership + Read, interpret, and create technical documentation and procedures + Present technical information effectively and respond to questions with confidence + Demonstrate a solid understanding of scientific and engineering terminology + Multilingual skills are a plus, particularly Mandarin + Apply strong analytical and problem-solving skills to technical and data-related challenges + Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel) + Evaluate complex technical information to identify issues and implement practical solutions + Show curiosity, adaptability, and willingness to learn and take on new challenges Sea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. **US ONLY** **:** The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available **here (https://www.dol.gov/agencies/ofccp/posters)** . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.