Are you passionate about building relationships and ensuring customer success? Are you a Reliability Engineer who would like to be at the center of innovative, cutting-edge solutions? 
  

Join our Baker Hughes Team! 

As the Technical Customer Success Manager, you will establish and enhance our customer relationships to promote the adoption, value realization, retention, and loyalty of our Cordant™ Software Solutions. 
 

As the Technical Customer Success Manager, you will be responsible for: 

Providing expertise in sustained customer success and growth in the post-sales customer lifecycle through training, coaching, professional services, technical support, outcome attainment, retention, expansion, and customer advocacy. 

Undertaking the ownership of System 1™ installed base, long-term service engagements, and the digital transformation of our customers across oil and gas, power generation, and industrial markets. 

Ensuring the understanding of the customers' organizational and IT strategies and desired outcomes for their businesses. 

Liaising with the client to understand technical challenges and work with the technical development team to offer commercially viable solutions to clients. 

Identifying opportunities for client up-sale/side-sale of hardware, software, consulting, and services support across the entire Baker Hughes Cordant™ Solutions portfolio. 

 

This is an evolving position that will start by addressing value realization for our current System 1™ install base and take them on the journey to transition from on-prem installations to subscription and cloud installations utilizing the Cordant ™ Solutions Suite. 

 
Fuel your passion 

To be successful in this role you will: 

Have a bachelor's degree from an accredited university and 10+ years of experience in Engineering/Technology. 

Demonstrate expertise in Asset Management, Reliability, and Maintenance. 

Demonstrate experience with System 1™ , similar vibration diagnostic software, or APM solutions. 

Demonstrate experience in building strong client relationships and advocating for their success. 

Demonstrate problem-solving through solutions development.

Be fluent both in English and Spanish.

 
Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

Working flexible hours - flexing the times you work in the day 

 
Working with us 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. 
  

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect: 

Contemporary work-life balance policies and wellbeing activities 

Comprehensive private medical care options 

Safety net of life insurance and disability programs 

Tailored financial programs 

 

The Baker Hughes internal title for this role is: Sales Advisor - Sales Enabler