Amazon Multi-Channel Commerce Fulfillment (MCCF) is seeking a Technical Customer Solutions Manager to manage escalated support tickets, triage and solve issues preventing launches, and drive post-launch success. This high-visibility role encompasses resolving technical support tickets and navigating integrations while collaborating extensively with cross-functional teams, including sales, account management, product, and engineering. The position requires ownership of customer outcomes, focus on documenting learnings, and a commitment to driving process improvements and customer advocacy. The selected candidate will support both Buy with Prime and Multi-Channel Fulfillment (MCF) products, ensuring seamless merchant experiences. We are looking for a customer-obsessed, proactive professional with proven experience in support engineering and solution management, demonstrated through successful customer launches and process improvement initiatives. This role is crucial for maintaining merchant satisfaction and contributing to the growth of Amazon's e-commerce solutions.

Key job responsibilities
- Work cross-functionally to resolve integration issues to launch merchants on Buy with Prime product (e.g., Sales, Product, Tech).
- Utilize subject matter expertise to apply existing solutions to customers, and inventing new solutions
- Provide a consultative approach to onboard e-commerce customers on Buy with Prime product to meet customers requirements.
- Provide feedback to the customer support, onboarding, sales, and product team based on the learnings during ticket resolution