Technical Customer Services Manager – UK & Ireland
Location: UK (with travel across UK & Ireland)
Employment Type: Full-Time
  
Role Overview
A senior leadership position responsible for the strategic direction and operational delivery of Technical Services across the UK & Ireland. Reporting into senior management, you will lead a team of 10 technical professionals and ensure best-in-class technical support, compliance, training, and customer service standards.
This is a highly visible, customer-facing role requiring strong leadership capability, regulatory awareness, and the ability to represent the organisation at senior external levels.
  
Key Responsibilities
  
Leadership & Strategy
Lead, coach, and develop a regional Technical Services team Define and execute the regional technical services strategy Drive operational efficiency, continuous improvement, and service excellence Manage departmental budgets and resource planning Technical Operations
Oversee technical training programmes, including management of a dedicated training centre in Rugby Manage dealer and fleet audit programmes, technical inspections, and service-level consultations Oversee warranty processes in line with UK legislation, industry codes, and corporate compliance standards Ensure full alignment with relevant regulatory and safety requirements Monitor product performance data and provide technical insight to cross-functional stakeholders Stakeholder & External Engagement
Act as the primary regional technical authority Support Sales, Marketing, and R&D with technical expertise Represent the organisation with industry associations, regulatory bodies, and media where required Develop technical communications including bulletins, service guidelines, and digital tools Innovation & Continuous Improvement
Support implementation of digital solutions and technical systems Benchmark service performance against competitors and industry standards Identify opportunities for value creation and service enhancement   
Experience & Qualifications
HND, Degree, or equivalent experience in Mechanical Engineering or related discipline 10+ years’ experience within Technical Services or a comparable technical leadership role Strong understanding of regulatory compliance, quality systems, and product lifecycle management Proven experience leading and developing high-performing teams Demonstrated ability to manage complex stakeholder environments Strong project and process management capability Excellent written and verbal communication skills