This team’s focus is to help customers deploy and operate their networks while applying fixed techniques that will help them to efficiently operate their Cisco’s solutions. Our dedication is to deliver THE BEST possible customer experience.
Through collaborative tools, Intellectual Capital, and outstanding technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering solving methodologies.
Your Impact You will interact with and support our customers remotely.Apply sophisticated fixed techniques to provide outstanding solutions to our customers' individual needs.Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.Collaborate with teams to help reproduce and resolve customer issues.While getting experience in the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.Write tutorials, how-to videos, and other technical articles for the developer community.Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.
Minimum Qualifications Active or expired CCNA, CCNP, or equivalent certifications, or related work experience.Strong analytical skills and experience working with Cisco Wireless platforms and RF environments.At least 3 years of experience in the networking industry, including familiarity with networking products and protocols.Knowledge of IP networking, including Layer 2 and Layer 3 protocols, LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, NETCONF, and Quality of Service (QoS), is preferred.Preferred Qualifications BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.Experience analyzing network traffic and packet flows using tools such as Wireshark, Omnipeek, or similar.Experience with server virtualization technologies, including but not limited to VMware ESXi, Microsoft Hyper-V, Linux KVM, and ENCS NFVIS.Administrative experience with Linux-based hosts, servers, and devices, including performance monitoring, log analysis, and user management.Experience with a variety of Cisco wireless platforms, such as AIREOS, IOS-XE, IOS/COS/Catalyst Access Points, Cisco Spaces, CMX, Prime Infrastructure, Catalyst Center, and Embedded Wireless Controller (EWC).At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.