Technical Consulting Engineer - Enterprise Networking (CATC) Apply (https://jobs.cisco.com/jobs/Login?projectId=1447797) + Location:Krakow, Poland + Area of InterestCustomer Experience + Job TypeProfessional + Technology InterestNetworking + Job Id1447797 **Meet the Team** The Customer Experience (CX) team is a group of outstanding technical guides dedicated to delivering premier customer experiences. We tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success. The CAT-C/SDA solution team, part of Customer Experience Global, focuses on helping customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through business outcomes, industry recognition, and high employee engagement. **Your Impact** + Deliver expert-level technical assistance to resolve critical hardware and software issues at a solution level + Apply analytical skills and technical knowledge to tackle moderate to high complexity product and network problems + Utilize moderate to complex lab setups to recreate and solve problems + Provide systems/product training internally and externally, and develop knowledge base materials + Collaborate effectively with customers and internal teams to resolve issues and ensure high customer satisfaction **Minimum Qualifications:** + Bachelor’s degree in a technical field (Computer Science/Electrical Engineering preferred) or equivalent experience with 3-5 years total networking experience + 3-5 years of experience providing remote troubleshooting to global customers in Routing/Switching or Wireless technologies + Fundamental technical knowledge of computer and networking industry, products, and protocols + Understanding of Campus Architectures, Software Defined Networking (SDN), and Network Function Virtualization (NFV) + Understanding of routing protocols such as BGP, ISIS, and LISP **Preferred Qualifications:** + Experience with Linux and microservices systems + Basic programming/scripting skills, preferably Python + Knowledge of security in campus networks including Radius, 802.1x, and Cisco Trustsec (CTS) + Expert-level knowledge and exposure to Cisco Wireless products (WLC & APs) or Cisco Catalyst platforms (Cat3k, Cat6k, Cat9k) + CCNP level or CCIE certification in Routing and Switching, Wireless or Security **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.