Meet the Team

The Mobility TAC team, led by an inspiring leader, is an outstanding group known for its expertise, dedication, and collaborative spirit. Joining this team means becoming part of a dynamic environment where innovation meets support, and every member is empowered to grow and make a real impact. If you want to work alongside hardworking professionals who lead with knowledge and heart, the Mobility TAC team is the place to be-where your skills will be valued, your growth encouraged, and your contributions celebrated. This is truly an outstanding team to be part of.

Your Impact

As a member of Cisco's Mobility TAC team within the Customer Experience, you will play a meaningful role in helping customers deploy, operate, and optimize their networks.

Your main responsibility will be to deliver the best possible customer experience by applying sophisticated fix techniques and using collaborative tools, intellectual capital, and outstanding technical expertise.

Provide deep fix and root cause analysis for 4G/5G Mobility Packet Core and Policy network issues, including components such as SMF, UPF, PCF, AMF, MME, SGW, and PGW. Use extensive knowledge of Evolved Packet Core and Policy network architecture, network element functionalities, and communication protocols. Analyze packet brings together using tools like Wireshark to diagnose network problems. Support and solve Cisco products including Cisco Policy Suite, StarOS, Nexus, Catalyst, and UCS-based products. Apply knowledge of 3GPP standards and be familiar with CUPS and 5G Core architecture and functions. Collaborate with customers and internal teams to deliver hardware and software solutions that address sophisticated network challenges.

Minimum Qualifications

 

Bachelor's degree or equivalent experience in fields such as Information Science, IT, Computer Science, or Engineering. Solid grasp and analyze network traffic and packet flows using packet analyzers such as Wireshark to fix and optimize network performance. Perform administrative solve on Linux-based hosts, servers, and devices, including resolving performance issues, analyzing logs, and handling users. Possess expert-level knowledge of Linux and it solve tools, along with sophisticated skills in OpenStack deployment, administration, and fixing.

Preferred Qualifications

Solid grasp in scripting languages such as Python, Bash/Shell, and Perl to automate tasks and improve system management. Working knowledge of MongoDB, container technologies like Docker and Kubernetes, experience with web services/APIS/JSON, and familiarity with configuration management tools such as Puppet, Ansible, or Chef; Linux certifications are advantageous.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.