You are responsible for
Consults extensively with clients to deeply understand their technical landscapes, offering advanced recommendations and custom solutions that align with their long-term strategic objectives.Implements sophisticated design documentation, comprehensive system architectures, detailed configuration plans, and rigorous testing frameworks to ensure robust and scalable technical solutions, working under direct supervision.Resolves intricate technical issues by performing advanced diagnostics and root cause analysis, delivering proactive support to preemptively address potential future challenges.Documents detailed and complex technical solutions, creating extensive support procedures and troubleshooting guides to ensure seamless knowledge transfer and continuity of support for both internal teams and clients.Enhances the organization’s knowledge base by identifying, documenting, and sharing innovative best practices and standardized processes that drive efficiency and effectiveness across multiple projects.Implements cutting-edge configuration management and version control techniques, ensuring the highest levels of accuracy, consistency, and reliability in all technical solution deployments.Assesses complex customer systems through comprehensive health checks, identifying and addressing potential issues to optimize system performance and reliability.Scrutinizes customer environments on an ongoing basis, implementing strategic improvements to enhance system performance, robustness, and user satisfaction.Works with cross-functional teams, including product development and sales, ensuring that client feedback is integrated into ongoing product and service enhancements for better alignment with customer needs.Prepares advanced technical reports, in-depth analyses, and strategic updates to stakeholders, showcasing a comprehensive understanding of system performance, issue resolution, and future recommendations.Supports critical implementation and deployment projects, managing advanced system configuration, seamless integration, and thorough performance tuning to ensure successful project outcomes and exceptional customer satisfaction.
To succeed in this role, you’ll need a customer-first attitude and the following
High School Diploma, Vocational Education/ Bachelor's Degree in Health Science, Business, or Engineering or equivalent.Minimum 2 years of experience with Vocational Education in areas such as Technical Consulting, Customer Support, Healthcare Industry or equivalent OR no prior experience with Bachelor's Degree.Good communication, presentation, and pedagogical skills.Proven ability to solve problems systematically and effectively, ensures high customer satisfactionSelf-driven, independent, humble and team spirited with learning aptitude.Preferred Skills:
• Windows Server OS Experience
• Root Cause Analysis (RCA)
• Data Analysis & Interpretation
• Troubleshooting
• Technical Documentation
• Risk Assessments
• Database Technology: Oracle, MS SQL
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.