Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront. Located in Cwmbran, our Plant is the Center of Excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices. We are looking a **Technical Author Engineer** to work at our Cwmbran site. We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON! **What you’ll do:** + Support customers with after-sales solutions by writing documents and guides that explain how to use products and services. + Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats. + Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting. + Research, outline, write, and edit content, collaborating with various departments to understand project requirements. + Gather information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. + Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage. + Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration. + Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation. + Assess content for clarity, consistency, and conciseness to ensure it is mistake-free, easy to follow, and up-to-date. + Revise, review, or modify documents prepared by others and maintain existing documentation. **Qualifications:** + Bachelor’s degree (or equivalent) in Engineering, Communications, or a relevant technical field + At least 2 years of proven experience as an effective technical writer within an engineering field **Skills:** + Knowledge of life safety systems required + Affiliation with ISTC or equivalent preferred + Ability to demonstrate strong understanding of UL864+217 and EN-54 (minimum requirement) + Analytical thinking and problem-solving skills + Consistent ethical mindset + Strong interpersonal and influencing skills; ability to coordinate effectively + Excellent organizational skills; capable of multitasking and solving problems + Solid understanding of SDLC (Systems Development Lifecycle) + Good knowledge of computers and relevant software packages + Ability to work well in a team environment and independently plan and execute work initiatives + Strong organizational, planning, and project management abilities **What we offer:** + Competitive compensation and benefits package + Challenging projects in dynamic collaborative team + Great company benefits including + We make your aspirations matter – Eaton encourages internal promotion, whenever possible + We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University + We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies + We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.