Technical Application Specialist - Málaga
Abbott
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
+ Career development with an international company where you can grow the career you dream of.
+ A company named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: **Technical Application Specialist - Málaga**
**1.** **Primary Objective of Position**
· The Application Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting on Abbott Systems.
**2.** **Major Accountabilities**
· Ensures that all activities are performed in compliance with quality system requirements.
· Deliver customer operator training in Abbott facilities or on-site.
· Perform new instrument and assay implementations through Test Of Record (TOR).
· Perform on-site assay investigation, troubleshooting and operator training and coaching.
· Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates.
· Travel extensively within the service area.
· Act as a trusted partner and technical advisor to customers.
· Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.
· Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.
**3.** **Education**
· Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
**4.** **Background**
· Proven track record in a similar position supported by management and customer references
· Successful engagement with customers, specifically lab staff.
· Strong communication, coaching and training skills.
· Technical expert for product line responsibility.
· Strong experience in use of analytical and software tools.
· Good English and computer skills.
**5.** **Impact of position**
· Deliver customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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