Madrid, ESP
6 days ago
Technical Application Specialist - Málaga
**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To + Career development with an international company where you can grow the career you dream of. + A company named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Technical Application Specialist - Málaga** **1.** **Primary Objective of Position** · The Application Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting on Abbott Systems. **2.** **Major Accountabilities** · Ensures that all activities are performed in compliance with quality system requirements. · Deliver customer operator training in Abbott facilities or on-site. · Perform new instrument and assay implementations through Test Of Record (TOR). · Perform on-site assay investigation, troubleshooting and operator training and coaching. · Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates. · Travel extensively within the service area. · Act as a trusted partner and technical advisor to customers. · Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed. · Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities. **3.** **Education** · Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred. **4.** **Background** · Proven track record in a similar position supported by management and customer references · Successful engagement with customers, specifically lab staff. · Strong communication, coaching and training skills. · Technical expert for product line responsibility. · Strong experience in use of analytical and software tools. · Good English and computer skills. **5.** **Impact of position** · Deliver customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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