Work Schedule

Environmental Conditions

Job Description

Main Activities / Responsibilities
• Provide technical assistance to end-customers (remotely), ensuring prompt and effective resolution of
technical issues.
• Analyze problems reported by customers from French and Spanish-speaking countries and propose
solutions. You will have to solve "reagent" and "instrumentation" issues.
• Ensure on-site training of laboratory analysis staff using our systems.
• Collaborate with the Field Service engineer team to initiate technical interventions at end users.
• Assign more complex issues to experts for in-depth investigation.
• Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system.
• Collaborate with cross-functional teams, including Sales, Engineering, and Product development, to
address customer needs and provide technical expertise.
• Develop and maintain strong customer relationships.

Keys to Success:
To excel in this role, equivalent experience or a high school diploma is required.
Fluency in Spanish and French is required, along with good written and spoken English skills. Your proven ability
to successfully implement technical solutions and your determination to deliver exceptional customer service in a
world-class environment will set you up for success.
Skills/Competencies - Job Qualifications
• Holder of a higher degree (Engineer, Master 2 or equivalent) in biology, biochemistry ideally in immunoanalysis.
• Fluent in Spanish and French
• Good skills in written and spoken English.
• A professional Experience of 2/3 years in a similar environment desired, but not essential.