Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Major Responsibilities:

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.Deliver customer operator training in Abbott facilities or on-sitePerform new instrument and assay implementations through to Test-of–RecordProvide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designedProvide operator training and coaching on assay and instrument (hardware and software)Prepare technical documents and reports for implementation, training, and investigationsConnect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offeringsHost user meetings, workshops, seminars to update products information on instrumentation and supportTrack assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issuesUse databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.Work closely with other TAS and Service team to seek feedback and scope out potential lot issuesWorkflow improvement / optimizationAny other task assigned by management from time to time

Requirements

Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplinesMinimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar positionStrong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staffGood knowledge in Technical Assay and systems to act as expert for product line responsibilityHighly developed communication skills and ability to demonstrate empathy and engagement with customersAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and softwareMust be willing and able to be on standby after work hours/ work overtime to resolve issues when arises

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.