Main Responsibilities: *

The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be:

Deliver Customer Operator training in Abbott facilities or on-sitePerform new instrument and assay implementations through to Test of RecordOn-site assay investigation, troubleshooting and operator training and coaching

Skills & Experience Required:*

Bachelor degree in medical technology, biological science or  medical related is preferredProven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.Successful engagement with customers, specifically lab staff.Technical Assay and system expert for product line responsibilityHighly developed communication skills and ability to demonstrate empathy and engagement with customersAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and softwareKnowledge of laboratory accreditation requirements is a plus.