Work Schedule

Environmental Conditions

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. 

Location/Division Specific Information 

This role is a 1-year temporary Laboratory chemical product application scientist role and you will report to Technical support supervisor. We are looking for candidates in Madrid. 

Discover Impactful Work: 

You will drive ownership and responsibility for the day-to-day technical support tasks and provide Excellent Services to our Customers and Partners. You are professional, accountable, Customer centric and enjoy working in a fast-paced multicultural environment. 

A day in the Life: 

You will be the main contact for customers, internal partners through email, phone for Thermo Fisher Scientific Chemical product lines 

Provide information and documentation based on customer requests, presenting any changes or delays and providing alternate options/solutions 

Respond efficiently to customers inquiries, by using internal systems and processes to retrieve information 

Coordinate with other functions such as Quality Assurance to acquire required information and follow up where needed. 

Ensure communication and support are in line with corporate guidelines and compliance. 

Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements. 

Accurately record pertinent information from customer contacts in Customer Relationship Management system 

Recommend and participate in Process improvements in processes, FAQ and technical information

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Keys to Success: 

Education 

A Bachelor degree or higher in Chemistry, Biochemistry or a similar field is a must.  

Experience 

At least 1 year in chemistry or life science laboratory is a must. 

Reagent ordering and/or laboratory documentation  

Customer Service Experience is a plus 

Knowledge, Skills, Abilities 

Proficiency in English, spoken and written is a must.

Additional languages such as Spanish, German, French or Italian are a plus.

Excellent communication, both written and oral 

Quick learning of digital tools, systems and technologies 

Decision making 

Prioritization 

Attention to detail 

Strong collaborator with cross-functional teams

Comfortable working across borders, time zones, and cultures, with variety of global customers and interested parties

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Physical Requirements / Work Environment  

Office based (Alcobendas office in Madrid) 

Benefits 

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! 

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. 

Apply today! http://jobs.thermofisher.com  

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Accessibility/Disability Access 

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.