Our Opening and Your ResponsibilitiesKey Purpose of the Role: Technical pre/post sales application support for production inspection solutions in local market. Integral with sales and service team to deliver the highest level of customer experience and high value solution development. Provide sound consultation on MT’s product solution and application to prospects and customers.
Strategic Outcome: Learn and apply product application, segment specified knowledge and regulatory compliance standards. Combination of technical knowledge with application skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales process.
Training & Application SupportLiaising with current and potential customer requirements by establishing personal rapport and understanding key requirements.Provide and present product & technical information to potential and existing customers.Provide technology evaluation stage of the sales process, working in conjunction with the sales team. Becoming a competent key technical advisor and product advocate for MT products and solutions.Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.Interact with customers’ engineering teams to illustrate MT valued propositions and integration regardless new or existing system.Offer assistance for representing the products to customers and at field events such as conferences, seminars, etc if required by sales team.Develop customer personals by providing technical information, drawings, product seminars, webinar, MT Academy etc.Present technical proposals with Sales Team to secure a win-win agreement with customers with best solution possible.Technical pre/post sales application support for range of solutions and work with sales and service team to meet and exceed sales targets.Project Management in collaboration with vendors, internal customers and end customers.POC for selected key accounts for all technical matters.Sourced and upkeep quality of localized vendors and Ownership of shared solution knowledge base.Own and maintain Demo assets.Application Standards and Customer Relationship ManagementDetermine improvements by analysing cost-benefit ratios of equipment, supplies, or integration (electrical & mechanical) service applications in customer's environment; engineering or proposing changes in equipment, processes, or use of equipment or services.Prepare cost estimates by studying blueprints, plans, and related customer documents and specification.Gain customer's acceptance by explaining or demonstrating cost reductions and operational improvements in the production process.Customer engagement through educational programs.What You Need to SucceedMandatory:Degree/Diploma in any engineering discipline preferably in Electrical/ Mechanical/ Mechatronic Engineering or related fieldKnowledge on basic PLC systems, Electrical & Mechanical (Automation Integration)Knowledge on Internet 4.0 & IOT will be added advantageSelf-starter with a proactive approachUnderstanding of sales & distribution with intermediate project management skillsStrong interpersonal skills and influencing abilityValid driving licenseWilling to travel within Malaysia region as and when requiredPreferred:Firsthand understanding of technical equipment mechanical & electrical system and seminar/marketing supportOur Offer to YouCareer growthWork with a good teamSkills developmentFixed 1.5-month contractual bonusMedical Insurance, Dental and Other allowancesAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.